PROVIN.LV Terms of Service

1. Application of the terms and acceptance

1.1. These terms apply when you use the website provin.lv and when you order a PROVIN service. 1.2. By placing an order and ticking acceptance of these terms, the Customer confirms that they have read and fully agree to all clauses, including the authorization in section 3.5, and agrees to immediate performance of the service. 1.3. If the Customer does not agree to the terms, they must not order the service or use site features that require a contract.

2. Nature of the service and its consultative character

2.1. PROVIN primarily provides a consultative service: assessment, summary and recommendations based on vehicle identification data, the listing and available information (the "Report" or the "Service"). The consultative products on the site are PROVIN MINI and PROVIN AUDITS (prices shown on the site at the time of order). The Service helps you make an informed decision; it is not a government extract, an independent technical expertise, a mechanic's diagnosis, a legal judgment, or an official roadside vehicle inspection. The assessment provided by PROVIN is a subjective expert opinion. It is not a legally binding certificate or technical certificate. PROVIN is not liable for financial losses that may arise if the Customer decides to buy a vehicle based solely on this consultative opinion. 2.1.A. Separately from the consultative Report, the site offers an independent product "Official dealer service history data" (hero: "DEALER DATA"): digital delivery of official dealer / manufacturer service history records, to the extent available for the VIN and supported brand. This product does not include PROVIN expert analysis or consultation. If no official records are available after ordering, the Customer is entitled to a 100% refund. Partially available records are valid delivery and do not justify a refund. 2.2. Conclusions in the Report are based on PROVIN's professional experience and the information available at that time. They are advisory. The final decision to buy the vehicle, to arrange checks with third parties, and to accept risks rests solely with the Customer. 2.3. The Service is not a full guarantee against every possible hidden defect, fraud or gaps in sources that PROVIN does not control.

3. Information sources and structure of the Service

3.1. To deliver the Service, PROVIN uses various information sources, including paid international databases, public registries and information submitted by the user. Each source is used under the provider's publicly available terms, B2B partnership agreements or another lawful basis. 3.2. The Customer does not purchase access to third-party databases. The Customer receives an original work prepared by PROVIN (an analytical opinion) in which data fragments may be used for quotation and interpretation to the extent permitted by law. 3.3. PROVIN structures the Service as analysis and consultation. PROVIN does not publish full third-party commercial reports as its own product and does not use third-party content in a way that would breach applicable rules. The Report prepared by PROVIN does not use third-party brand logos and does not automatically generate direct hyperlinks to full paid third-party reports on the customer side where that would conflict with applicable law. Depending on the order, information may be obtained under contract, from documents provided by the Customer, or from publicly available sources that may lawfully be used to prepare an analytical conclusion. 3.5. Customer authorization and structure of the Service. By ordering the Service, the Customer expressly authorizes PROVIN (as the Customer's technical consultant and representative) to access third-party information sources and databases on the Customer's behalf and in the Customer's interest, to obtain information about the specific vehicle. The Customer agrees that PROVIN's acquisition of information and payment in third-party systems is part of performing the consultative service ordered by the Customer. PROVIN does not distribute third-party data as a standalone product; it uses that data as source material to prepare a personalized expert opinion for the Customer.

4. Public and state registries

4.1. Where the Report uses information from public or state registries (for example vehicle registry and insurance history data publicly available in Latvia, and similar), PROVIN uses it only in lawful ways and under applicable rules. 4.2. PROVIN does not carry out unauthorized automated harvesting (for example scraping) from third-party systems where that would breach the provider's terms or the law. If commercial data channels are used in future (for example paid company lookups), they are used under the relevant contract.

5. Order, price, payment and refund principles

5.1. Orders are placed electronically with the information PROVIN requests. Required: VIN (17 characters) or licence plate, email and phone. A listing URL is optional; if provided, it must be a valid link to a specific listing. Other fields follow the site form. For "Official dealer service history data", VIN (or plate) and contact details in Stripe Checkout are sufficient. 5.2. The service price is clearly shown on the site (order form / summary) at the time of order and includes applicable taxes where required by law. Current products and orientative prices: Official dealer service history data €24.99; PROVIN MINI €39.99; PROVIN AUDITS €99.99 (the exact price is the one shown before payment). Prices may change for future orders; for a given order, the price shown before payment confirmation applies. 5.3. Payment is handled by a third-party payment processor (for example Stripe). The legal basis and data processing for payments are described in the Privacy Policy and the processor's documents. 5.4. Payment for the Service is final. Given the nature of the Service (immediate start of digital content preparation), no refund is made after preparation of the Report has started, except as set out in section 11 and the 100% refund in section 2.1.A if official dealer data is not available.

6. Performance, delivery and permitted delays

6.1. PROVIN aims to prepare and send the Report to the Customer's email within 24-72 hours of successful payment and receipt of complete order information, unless the site states otherwise. The same delivery window applies to "Official dealer service history data" (as shown on the site). 6.2. The deadline may be extended for force majeure, technical limits, need for further information from the Customer, or third-party service outages. PROVIN will inform you of a material delay in a reasonable way where possible. 6.3. The Report is delivered electronically (usually PDF or another unified format) unless stated otherwise.

7. Customer duties and warranties about submitted information

7.1. The Customer must provide true, accurate and complete information needed for the Service (for example a correct VIN or licence plate; if provided, a valid listing URL). 7.2. If the Customer submits third-party reports, document copies or other materials, the Customer warrants that they have the right to pass those materials to PROVIN for performing the Service and that their use does not infringe third-party rights. 7.3. The Customer is responsible for how they use the Report content, including decisions about information shared with third parties (for example the seller).

8. Intellectual property in PROVIN materials

8.1. The content of Reports prepared by PROVIN (text, structure, layout, brand where applicable) is PROVIN's intellectual property or is used under a lawful licence. 8.2. The Customer receives a non-exclusive, non-transferable right to use the Report for personal purposes related to evaluating that vehicle. 8.3. Without PROVIN's prior written consent, it is forbidden to sell the Report, distribute it at scale, publish it as one's own commercial product, or otherwise use it commercially in a way that infringes PROVIN's rights or third-party rights in source materials.

9. Limitation of liability and disclaimers

9.1. PROVIN is not liable for incompleteness, delays or errors in information from third-party databases, registries or services, because PROVIN does not fully control those sources. 9.2. PROVIN is not liable for indirect loss (for example lost profit or lost time) to the extent permitted by applicable law. 9.3. PROVIN's total liability to the Customer for one order is limited to the amount the Customer paid for that order, except where the law provides otherwise (for example intentional misconduct or personal injury). 9.4. Nothing in these terms may be read as a PROVIN warranty of the vehicle's technical condition, legal cleanliness in every respect, or elimination of all risks.

10. Personal data

Processing of personal data is governed by the Privacy Policy, which forms an integral part of these terms as regards information about data.

11. Price, digital content and withdrawal rights (distance contract)

12. Dispute resolution

12.1. We first try to resolve disputes by negotiation, using the contact details on the site. 12.2. If a dispute cannot be settled amicably, it is heard by the courts of the Republic of Latvia under the rules on jurisdiction, unless mandatory law gives the consumer a more favourable forum. 12.3. Consumers may also turn to the Consumer Dispute Resolution Commission or use other out-of-court mechanisms provided by law where applicable.

13. Changes to the terms

13.1. PROVIN may amend these terms. The current version is published on the site. For orders placed before an amendment, the version in force at the time of the order applies, unless the law provides otherwise.

14. Governing law

These terms are governed by the law of the Republic of Latvia and by European Union legislation to the extent it applies directly.

15. Contact

Questions about these terms: contact PROVIN.LV using the email or WhatsApp listed in the website footer.