PROVIN.LV Terms of Service
Effective from: 17 July 2026
These terms govern the legal relationship between you and PROVIN.LV for use of provin.lv and ordering paid services: consultative reports (PROVIN MINI and PROVIN AUDIT) and official dealer service history data.
1. Scope and acceptance
By submitting an order and confirming these terms, the customer agrees to the full terms, the authorization in section 3.5 of the Latvian terms (where applicable), and immediate service execution.
2. Service nature
PROVIN provides consultative digital reports: PROVIN MINI (€39.99) and PROVIN AUDIT (€99.99), as shown at checkout. Conclusions are advisory and do not replace an in-person technical inspection or a legal certificate. Separately, PROVIN offers “Official dealer service history data” (hero tab: DEALER DATA): digital delivery of official dealer/manufacturer service records where available for the VIN and supported brand. This product does not include PROVIN expert analysis. If no official records are available after ordering, the customer receives a 100% refund. Partial records count as valid delivery and do not qualify for a refund.
3. Data sources
PROVIN uses multiple lawful data sources, including paid international databases and public registries, according to applicable terms and law.
4. Public registries
Public registry data is used only in lawful ways and according to applicable regulations.
5. Orders, pricing, payment and refunds
Orders require VIN or license plate, email and phone; listing URL is optional but must be a valid listing link if provided. Pricing is shown at checkout (Official dealer service history data €24.99 / MINI €39.99 / AUDIT €99.99 as orientative current prices). Payment is processed by Stripe; refund rules for digital content are defined in section 11. A 100% refund applies if official dealer data cannot be obtained (see section 2).
6. Delivery timelines
Consultative reports are usually delivered within 48 hours after successful payment and complete order data. Official dealer service history data is delivered within 24–48 hours as shown on the site.
7. Customer obligations
Customers must provide accurate data (VIN or plate; valid listing URL if provided) and ensure they have rights to any provided third-party materials.
8. Intellectual property
PROVIN report structure and content are protected; reuse is limited to personal use for purchase decision support.
9. Liability limitations
PROVIN is not liable for incompleteness or errors in third-party data sources it does not control.
10. Personal data
Personal data processing is governed by the Privacy Policy.
11. Digital content and withdrawal rights
Withdrawal rights and refunds. This section explains refund and withdrawal terms for digital content once service execution has started with user consent.
Keywords for clarity: refund, withdrawal, right of withdrawal.
11.1. General rule
Withdrawal rights may apply under applicable law unless exceptions are triggered.
11.2. Digital content exception
By explicitly consenting to immediate execution and acknowledging withdrawal waiver, the customer loses withdrawal rights for digital content as allowed by Cabinet Regulation No. 255 (22.13) and applicable consumer law.
11.3. Other consumer rights
Other consumer rights remain applicable under law.
12. Dispute resolution
Disputes are first handled amicably; unresolved matters may be handled under Latvian jurisdiction rules.
13. Changes to terms
PROVIN may update these terms; the version active at order time applies unless law requires otherwise.
14. Applicable law
These terms are governed by Latvian and directly applicable EU law.
15. Contacts
Questions about these terms: use the email or WhatsApp listed in the website footer.
Legal details: Nils Valainis, Reģ. nr. 09118711109, Jana 3, Tukums, LV3101, Latvija